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About

Talk to a Bali visa specialist

Get a personal reply within 2 hours during Bali business hours, 08:00–20:00 WITA (GMT+8). WhatsApp is fastest.

WhatsApp
+62 811-2859-0000
WhatsApp hours
Mon–Sun · 06:00–22:00 WITA
Business hours
08:00–20:00 WITA
Email reply
4 business hours
Woman holding a passport at a villa overlooking a pool

Reply times

When you will hear back

Reply times depend on the channel and the hour you write.

2 hours

Personal reply, 08:00–20:00 WITA

  • WhatsApp, 7 days

    Answered Mon–Sun · 06:00–22:00 WITA.

  • Email, 4 business hours

    Replies to email within 4 business hours.

  • Outside hours

    WhatsApp messages are queued and answered first thing next morning.

Languages

Write in your own language

Five languages in-house, with partner agents for several more.

  • 01 / 06

    English

    Our primary working language.

  • 02 / 06

    Indonesian

    Bahasa Indonesia.

  • 03 / 06

    Mandarin

    Handled by our team.

  • 04 / 06

    Japanese

    Handled by our team.

  • 05 / 06

    Russian

    Handled by our team.

  • 06 / 06

    German, Dutch, French and more

    Partner agents can join the conversation.

Visa agent reviewing documents with travellers at a Bali office

Visit our Bali office

Meet us by appointment

Our office belongs to Juara Holding Group in Bali, Indonesia.

  • Open Monday to Friday, 09:00–17:00 WITA, by appointment only.
  • Call +62 811-2859-0000 to schedule your visit.

Visa emergency outside hours, such as an overstay or a same-day departure? Mark your WhatsApp message URGENT.

Smiling traveller showing a passport at an arrivals counter

Fastest reply

Message us on WhatsApp

Tell us your nationality, travel dates and question. A specialist replies personally.

  • Mon–Sun · 06:00–22:00 WITA
  • EN · ID · ZH · JA · RU
  • Bali, Indonesia