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Refused or denied entry
The fee covered processing, whatever the final decision.
Fees & payment
Fees & payment
Can you get a VOA refund?
Almost never. The IDR 500,000 fee pays for processing, not entry. Payment errors are a different matter, handled by your bank.
What can come back
Refund or payment dispute?
A failed or unauthorised payment is not a VOA refund. It is a dispute with your bank.
Payment
Money back?
- VOA or e-VOA fee, IDR 500,000 Once submitted and paid
- No
- Failed transaction Debited but no confirmation, or an error message
- Via your bank
- Unauthorised charge Your card used without consent
- Chargeback
- Duplicate payment Paid twice for the same VOA
- Via the gateway
- Agent service fee Separate from the official fee
- Provider's terms
- Bali tourism levy, IDR 150,000 Paid via Love Bali
- Separate rules
Raise portal payment issues through the e-Visa portal's own support channels first.
The official stance
A processing fee, not a deposit
Once you pay, the administrative work begins, whatever the outcome or your later plans.
Non-refundable
The IDR 500,000 VOA and e-VOA fee
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Pays for processing
The fee covers reviewing your application, not a guarantee of entry.
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No refund process
Immigration publishes no mechanism for refunding a processed VOA fee.
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The one exception
A verifiable system error that caused a duplicate or incorrect charge.
No refund here
When the fee is lost
Most situations that leave a visa unused still do not bring the fee back.
If a payment goes wrong
How to dispute a payment
Your bank, not Indonesian immigration, reverses a failed or fraudulent charge.
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01
Keep every record
Transaction IDs, dates and screenshots of any error.
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02
Contact portal support
Use the e-Visa portal's support channels for issues on its side.
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03
Call your bank
Its fraud or dispute team handles failed payments, with your proof.
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04
Request a chargeback
If your card was used without consent, your card issuer reverses it.
Prevention
Avoid needing a refund
Most lost fees trace back to a mistake made before paying.
- Check every passport detail: name, number and date of birth.
- Your passport needs six months of validity from entry.
- Confirm your nationality is VOA-eligible and the VOA fits your purpose.
- Apply well ahead of travel in case of technical glitches.
Applied for the wrong visa? The VOA fee is not credited towards another visa type.
Get it right first time
Check before you pay
A non-refundable fee deserves a second pair of eyes. A specialist checks your application and replies on WhatsApp.
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